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Shipping Policy

1.Here are everything in the package for you to get start with diamond painting.

  • 1x Pre-printed Numbered Canvas with sticky adhesive surface
  • 1x Diamond Pen
  • 1x Tweezers
  • 1x Glue for the Diamond Pen
  • 1x All the diamonds (square) needed
  • 1x Diamond Tray
  • 1x Easy to Follow Instruction
  • 1x A nice box to keep your items safe. (Only sizes 16x16''/40x40cm or bigger will include a box.)

2.When will I receive my order?

We care about the speed of delivery and know its importance in improving customers’ shopping experience on our Site.

Total delivery time is estimated after payment is confirmed and based on the time for processing and the time for shipping.You will see a shipping schedule for your order in the payment confirmation we send to you via email. This will also appear in your account once your payment has been confirmed.

All orders are processed and shipped out from our warehouse in Asia. We process orders on weekdays from Monday to Friday. Normally it takes about 1-3 days for new orders to be processed and the order will be shipped the next day after the processing day.Please kindly allow extra time for your order to be processed during holidays and sale peak seasons. Please note that orders can not be shipped on weekends.

For different shipping methods you may choose,we provide the average shipping times for our products so that you can calculate approximately when your items will reach their destination.

Free shipping 13-25 days (expect delivery in 14-28 days after order date)

£4.99 Shipping fee 8-12 days(expect delivery in 9-15 days after order date)

£9.99 Shipping fee 3-7 days(expect delivery in 4-10 days after order date)

£20 International shipping 2 days(expect delivery in 3-5 days after order date)

If you need the Products in a hurry,we strongly suggest you use the international shipping method.

During sale peak seasons there may be a delay up to 5 days.

Tracking numbers and tracking links will be sent to you via email after shipping.It may take 1-2 business days for the tracking information to become available online after your order has shipped. 

3.What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

4.Will I be charged for customs and taxes?

The prices displayed on our site are tax-free in pounds, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.